Donation & Refund Policy

Last updated: June 2026

The Dementia Support Network of WA Inc. is grateful for every donation. This policy explains how we handle donations and refunds.

Donations

Donations made to The Dementia Support Network of WA Inc. are voluntary gifts that support our programs and services. Donations are processed securely through Stripe.

Refunds

If you have made a donation in error, or believe a donation was made without authorisation, please contact us within 14 days of the transaction. We will review each request and, where appropriate, refund the donation to the original payment method.

How to request a refund

To request a refund, email us at info@dementiasupportwa.org.au with the donor name, the donation amount, and the approximate date of the transaction. We aim to respond within 5 business days.

Recurring donations

If you have set up a monthly donation, you may cancel future payments at any time by contacting us. Cancelling stops future charges; it does not automatically refund past donations, though you may request a refund as described above.

Processing times

Approved refunds are returned to your original payment method. Depending on your bank or card provider, it may take several business days for the refund to appear.

Contact

For any questions about donations or refunds, contact The Dementia Support Network of WA Inc. at dementiasupportnetworkwa.com.au.